Contact Us AutoApply Support
Need help with AI job matching or interview automation? We’re here to make contacting us easy and effective for you.
Where to Find Us and How to Reach Out
So, you want to contact us at AutoApply? That’s totally understandable. Whether you’re stuck with our AI job matching, need help with interview automation, or just want to ask a quick question, there’s more than one way to get in touch.
The easiest starting point is our homepage. From there, you’ll spot the “Contact Us” link—usually down in the footer or sometimes in the main menu. We’ve kept it consistent, so you won’t have to dig around for long.
But here’s the thing: depending on what you need—technical support, billing help, or enterprise talks—you’ll want to pick the right contact method. That saves time and gets you faster answers.
| Inquiry Type | Best Contact Channel | Response Time | Details to Prepare |
|---|---|---|---|
| General questions | Email support | 24-48 hours | Account email, clear question |
| Technical issues | Live chat or support ticket | 2-4 hours (chat), 24-48 hours (ticket) | Browser info, error screenshots |
| Billing and subscriptions | Email support | 1 business day | Transaction IDs, account email |
| Enterprise inquiries | Business contact form/email | Varies (scheduled calls) | Company details, integration needs |
Email, Chat, and Phone: What Works Best
Honestly, the way you reach out really depends on your urgency and the kind of help you want.
Email Support System
If you’re not in a rush, email is solid. We split the inbox by topic: general questions, tech support, and billing. Just shoot your message with all the details you can share, like your account email, browser version, or error messages.
Our team usually gets back within 24 to 48 hours during business days. It’s not instant, but it’s reliable.
Live Chat Feature
Need an answer faster? The live chat widget is right there on most pages in the bottom right corner. Sometimes you’ll chat with our AI assistant first, which can handle many quick questions. But if you want a real person, just say so, and during business hours, you’ll get transferred.
Phone Support Options
Phone support is limited—mostly for urgent technical issues or enterprise customers. It’s available Monday through Friday, 9 AM to 6 PM EST, and you usually set up callbacks through chat or email first.
Navigating Our Support Portal Like a Pro
Before you reach out, it’s worth checking out our help center. It’s organized by categories that match your needs—stuff like account setup, using AutoApply features, technical issues, billing, and even advanced integrations.
The search bar works well, so just type keywords related to your problem and you’ll often find the answer right away.
Submitting Support Tickets
If the help center doesn’t have what you need, submitting a support ticket is your next best bet. This creates a trackable case in our system, so nothing slips through the cracks.
Here’s how:
- Go to our “Contact Us” page
- Choose “Submit a Support Request”
- Select your issue category
- Fill out your contact info and describe the problem
- Attach any screenshots or files
- Click “Submit” and you’ll receive a confirmation email with your ticket number
Common Issues and How to Reach Us for Them
We get it—when something goes wrong, you want a quick fix. Here’s a breakdown of typical issues and the best way to get help.
Technical Support Issues
From Chrome extension hiccups to login problems, here’s what you can do:
- Extension not working? Try disabling and enabling it first. If that doesn’t help, reach out via live chat with details like your browser version and job boards.
- Locked out of your account? Use our password reset tool, or email our tech team with your registered email.
- Application errors? Screenshots and job URLs go a long way. Submit a support ticket with all the info.
| Issue | Contact Method | Response Time | Info to Include |
|---|---|---|---|
| Extension problems | Live chat | 2-4 hours | Browser version, job board, error messages |
| Account locked | Email support | 24-48 hours | Registered email, last login |
| Application errors | Support ticket | 24-48 hours | Screenshots, URLs, error details |
Billing and Account Questions
For anything money-related—upgrading your plan, refunds, payment methods—emailing our billing team is the way to go. They’re usually pretty quick, responding within a business day.
Enterprise and Partnerships
If you’re exploring AutoApply for your company or want to talk partnerships, use the business contact form or email our business development team. These chats often lead to scheduled calls and tailored solutions.
Tips for Getting Help Faster
From our experience, the faster you get help, the better your chances to keep your job search on track. Here are some things to keep ready before you reach out:
- Your registered email and subscription plan details
- Browser and operating system info (Chrome, Firefox, Windows, Mac, etc.)
- Exact error messages or screenshots
- Clear description of what you were trying to do
- Whether this is a new or ongoing problem
Writing a clear, detailed message helps our support team jump right into solving your problem without going back and forth for more info.
What to Expect After You Reach Out
Here’s how our response times usually stack up:
| Contact Method | Typical Response Time | Availability |
|---|---|---|
| Live chat | Minutes during business hours | Mon-Fri, 9 AM–6 PM EST |
| Email support | 24-48 hours on weekdays | Business days |
| Support tickets | Prioritized by severity | Varies |
| Phone callbacks | Within 24 hours of request | By appointment |
If you don’t hear back in the expected time frame, it’s totally okay to reply or reference your ticket number to follow up. Sometimes messages get lost or go to spam.
Other Ways to Connect and Get Support
If you want to tap into more resources, we have a couple of alternatives:
- User Community Forums: A place where AutoApply users trade tips, share workarounds, and discuss features. It’s user-driven but pretty active and helpful.
- Social Media: Follow us on LinkedIn, Twitter, or Facebook for updates, tips, and to send quick feedback. For detailed help, though, we’ll usually ask you to contact us through official channels.
❓ FAQ
How fast can I expect a reply after I contact us?
Live chat during business hours is quickest—usually within minutes. Email support takes about 24-48 hours on weekdays. Phone callbacks happen within 24 hours of scheduling.
Is phone support available for all issues?
No, it’s mainly for urgent technical problems and enterprise customers. Most questions get handled faster through email or chat.
Can I contact us outside regular business hours?
Yes, you can always send emails or submit tickets. Our AI assistant handles live chat after hours and forwards messages to the human team next business day.
What info should I include when reaching out?
Your account email, browser and OS details, any error messages (screenshots help a lot), and a clear description of what you were doing when the issue happened.
How do I escalate if I’m not satisfied with the response?
Just reply to your support message asking for escalation or to speak with a supervisor. We take escalations seriously and route them to senior team members.
Can I send feature requests or feedback?
Definitely! Use our general contact form and choose “Product Feedback.” You can also share ideas in our community forums.
